1. Length of standard warranty

All SAFE DRIVE SYSTEMS products come with a minimum 12-month warranty (unless otherwise stated). Some products may have a longer warranty period, customers are advised to check at the point of sale for specific warranty terms on individual products.

2. Extended warranty

Extended warranty can be purchased for some items at additional cost, to be agreed when ordering.

3. Faults on receipt of goods

Faulty items returned within 28 days of original invoice date, will be replaced by a new item once we have received and evaluated the original item. If the original item is not available an alternative may be offered, to the same or superior specification.

4. Faults after 28 days

Faulty items within their warranty periods returned more than 28 days after their original invoice date will be evaluated and, depending on the circumstances, either:
– Repaired
– Replaced (Refurbished)
– Replaced (New)

If the original item is not available an alternative may be offered, to the same or superior specification. Any items that have been repaired will be covered for the balance of the warranty period. 2

5. Advance replacements

Following agreement from the Technical Department, in line with the Warranty policy and your account terms, an advance replacement can be sent for items you believe are faulty. Customers will be charged for the replacement item and a credit will be issued upon receipt of the faulty item.once the fault is confirmed.

6. Special order products

You will be advised if what you are ordering is classed as a special-order item and you will be provided with a specification. Once this is agreed, Special Order products cannot be returned, unless faulty. If a special-order item is faulty, it will be replaced for new, or repaired, within the warranty period no refunds given.

7. Out of warranty

If an item bought from us is out of warranty, SAFE DRIVE SYSTEMS Ltd may offer to repair it. Customers will be asked to send the item for evaluation at their own expense. Once evaluated a repair price will be agreed.

8. Warranty seals

Most products sold by SAFE DRIVE SYSTEMS Ltd carry a warranty seal or serial number. This seal must be intact or the same serial number upon arrival at our service centre. Any damage to a seal indicates that a third party may have opened the product. Opening or removing outer casings from a product without prior consent from SAFE DRIVE SYSTEMS Ltd will void the warranty.

9. Standard warranty terms

The warranty covers the product only and SAFE DRIVE SYSTEMS Ltd cannot accept:
i (i) Claims for labour
ii (ii) Claims for parts other than those supplied by SAFE DRIVE SYSTEMS Ltd
iii (iii) Claims made for the installation or de-installation of equipment
iv (iv) Any other claims which are not directly for a part that SAFE DRIVE SYSTEMS Ltd have supplied

10. Products from other suppliers and chargeable jobs

SAFE DRIVE SYSTEMS Ltd record serial numbers for all products both entering and leaving the premises and accordingly will only accept warranty claims on those products. Items that are not original SAFE DRIVE SYSTEMS Ltd products, may be repaired under our chargeable repairs scheme.

11. Product accessories

Product accessories include items such as remote controls, signal and power leads. Warranty claims made on such items will be agreed at the discretion of the Technical Director. Any accessories that have been damaged during installation or use will not be covered under the warranty agreement. In all instances of claims for accessories, the Technical Director’s decision is final. Product accessories should be sent back and recorded on the returns card as part of the returns procedure.

12. Disputes and claim issues

In the event of a dispute concerning a warranty claim, SAFE DRIVE SYSTEMS Ltd will aim to resolve the issue quickly in a mutually beneficial way. In the instance of a failed or unjustified warranty claim, SAFE DRIVE SYSTEMS Ltd reserves the right to charge the customer any costs incurred.

13. The manufacturers decision on all warranty claims is final

In cases of dispute, the item will be returned at your expense for the manufacturer’s decision. If the manufacturer concedes a manufacturing fault, this cost will be refunded. In cases of dispute, SAFE DRIVE SYSTEMS Ltd will undertake to arbitrate between the customer and the manufacturer, but in all cases the manufacturers decision will be final.